We value feedback from our customers to help us improve our services - here's what some of our customers have said about us:
Just wanted to let you know, my Father in Law had a delivery yesterday and he said the driver was ‘amazing’. Very polite and helpful. Exactly what you want as a customer. Thank you!
Thank you for your help; it was a pleasure to do business with you. I hope to do more in the future! It is very rare to find someone with your commitment to customer care and it's very much appreciated. All the best. (Please go to B&Q and show them how to treat their customers!)
I moved our maintenance account from Travis Perkins over to you, as their service was very disappointing. I know its early days but I’m very glad I decided to do this. You are worlds apart from TP and the service has been first class, so thank you.
I am contacting you with regards to the excellent service my wife and I received at your Caerphilly store today. We were passing and decided to purchase hollow blocks and timber. The young gentleman inside was a fantastic help with regards to our timber choice and the young gentleman in the yard was brilliant, helping me load the blocks into the van and fetching me a saw to cut the timber to length so it would fit in the van. I will definitely be recommending you to others and using you again for future purchases.
Thanks very much for the excellent service; everything arrived as promised this morning; all in good order. I will be recommending you on to others. Thanks again Oliver.
I only came into your store in Newport for a small order. I booked it out at the counter and went to collect the goods from the warehouse. I’d like to make a point of saying how helpful the yard staff were, just as they were on my previous visit. Many thanks to you all.
This is great. It’s a one stop shop for pretty much everything.
We have been having some renovation work done and both we and our builder were struggling with the finish of one particular part. We popped into your store on the recommendation of our builder to choose bricks. It was our first ever visit and we were feeling very out of place as two women in what is usually a male dominated environment. We were pleasantly surprised how friendly and helpful the staff were. One man named Mark was amazing, he spent time with us discussing products that could solve our design problem and actually came up with a solution for us that we went ahead with. Our builder was impressed with the idea too. Mark was unbelievably helpful and knew so much. We just wanted to say a thank you to him and hope that he gets the recognition that he deserves. Kind regards, Sue and Nic.
Richard and Maggie, Cardiff
This is the first review I've ever felt compelled to write; I must say that the customer service here is second to none. I have used many Builders’ Merchants in the past but none as helpful has Robert Price. Exceptional value for money, a good reliable delivery service, I really couldn't ask for anything more. Well done you guys, you dealt with all my enquiries quickly and efficiently. Once again thank you so much for your help.
To the team in Newport, once again thank you so much for your amazing customer service there! Honestly, I am so grateful.
My amazing dad and my hero brother, would have loved this and I hope it does them justice. I even laid some of the stone myself!
(Tier Walling interior feature.)
I’d like to thank the Swansea manager Steve for being so helpful in my successful search for some Ogee aluminium guttering fittings. I’ve always wanted to preserve the original features of our Edwardian house and the original guttering is a part of it’s character so being able to source exactly what I needed was perfect. Thanks!