{"id":438,"date":"2021-09-17T13:52:16","date_gmt":"2021-09-17T13:52:16","guid":{"rendered":"https:\/\/rp.newwave-web.co.uk\/?page_id=438"},"modified":"2025-09-22T07:49:08","modified_gmt":"2025-09-22T07:49:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.robert-price.co.uk\/shop\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div id=\"block_c11ccd8dfd07b49d6abf8b291ec24a57\" class=\"breadcrumbs\">\r\n\r\n    <div class=\"container-fluid\">\r\n        <div class=\"col-12\">\r\n                        <nav class=\"woocommerce-breadcrumb\"><a href=\"https:\/\/www.robert-price.co.uk\/shop\">Home<\/a><\/nav>        <\/div>\r\n    <\/div>\r\n\r\n<\/div>\n\n<div id=\"block-block_4fd7010dd8faea902bd1cd0b333c0b24\" class=\"block page-heading-and-intro-text-block container-fluid\">\r\n    <div class=\"row\">\r\n        <div class=\"container\">\r\n            <div class=\"row\">\r\n                <div class=\"col-12 col-lg-8 offset-lg-2 container-padding text-center pt3 pb2 pl2 pr2\">\r\n                    <h1>Frequently Asked Questions<\/h1>\r\n                        <p>In this FAQ section, you&#8217;ll find answers to the most common questions we get about our services, delivery options and everything in between. If you can&#8217;t find what you&#8217;re looking for, feel free to reach out to us directly by using the help icon on the bottom right of your page.<\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n        <div class=\"container-fluid\">\r\n            <div class=\"row\">\r\n                <div class=\"container\">\r\n                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-10 offset-lg-1 container-padding\">\r\n                            <div class=\"row accordion faq-accordion faq-accordion-without-padding-bottom\">\r\n                                <div class=\"col-12\">\r\n                                    \r\n                            <div class=\"row mb1\">\r\n                                <div class=\"col-12\">\r\n                                    <div class=\"accordion-header\">\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-10\">\r\n                                                <a class=\"rotate-arrow-image-on-click collapsed\" data-toggle=\"collapse\" data-target=\"#collapse-0\" aria-expanded=\"false\" aria-controls=\"collapse-0\">Do you offer Home Delivery?<\/a>\r\n                                            <\/div>\r\n                                            <div class=\"col-2 text-right\">\r\n                                                <a class=\"rotate-arrow-image-on-click collapsed\" data-toggle=\"collapse\" data-target=\"#collapse-0\" aria-expanded=\"false\" aria-controls=\"collapse-0\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.robert-price.co.uk\/shop\/wp-content\/themes\/wp-bootstrap\/img\/faq_grey_down_arrow.svg\" alt=\"\" class=\"accordion-arrow\">\r\n                                                <\/a>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-0\" class=\"collapse\" data-parent=\".accordion\" style=\"\">\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-12 accordion-content\">\r\n                                                <p>Yes, we offer a comprehensive delivery service covering South Wales. For orders placed online we currently cover the following postcodes:<\/p>\n<p><span style=\"color: #ed1c24;\"><strong>All CF | All NP | SA1-SA13 | LD2-LD5 | BS10, BS11, BS32, BS34 &amp; BS35 | GL14-GL18 | HR2 &amp; HR9<\/strong><\/span><\/p>\n<picture><source srcset=\"https:\/\/www.robert-price.co.uk\/shop\/wp-content\/uploads\/2025\/01\/delivery-map-1.png\" media=\"(max-width: 600px)\" \/><\/picture>\n<picture><source srcset=\"https:\/\/www.robert-price.co.uk\/shop\/wp-content\/uploads\/2025\/01\/delivery-map-3.png\" \/><\/picture>\n<picture><img decoding=\"async\" style=\"object-fit: cover; max-height: 600px; width: 100%;\" src=\"https:\/\/www.robert-price.co.uk\/shop\/wp-content\/uploads\/2025\/01\/delivery-map-1.png\" alt=\"\" \/><\/picture>\n<p>&nbsp;<\/p>\n<p><strong>Can&#8217;t find your postcode?<\/strong><br \/>\nDue to the nature of our business, there may be occasions when we&#8217;re delivering outside of our usual area. Please get in touch with our team using the help icon on the bottom right of your page, to see if we can help.<\/p>\n<p>For more information on our delivery service, visit our <a href=\"\/shop\/delivery-information\/\">Delivery Information<\/a> page.<\/p>\n\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                            \r\n                            <div class=\"row mb1\">\r\n                                <div class=\"col-12\">\r\n                                    <div class=\"accordion-header\">\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-10\">\r\n                                                <a class=\"rotate-arrow-image-on-click collapsed\" data-toggle=\"collapse\" data-target=\"#collapse-1\" aria-expanded=\"false\" aria-controls=\"collapse-1\">I live down a narrow lane with restricted access, can you still deliver to me?<\/a>\r\n                                            <\/div>\r\n                                            <div class=\"col-2 text-right\">\r\n                                                <a class=\"rotate-arrow-image-on-click collapsed\" data-toggle=\"collapse\" data-target=\"#collapse-1\" aria-expanded=\"false\" aria-controls=\"collapse-1\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.robert-price.co.uk\/shop\/wp-content\/themes\/wp-bootstrap\/img\/faq_grey_down_arrow.svg\" alt=\"\" class=\"accordion-arrow\">\r\n                                                <\/a>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-1\" class=\"collapse\" data-parent=\".accordion\" style=\"\">\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-12 accordion-content\">\r\n                                                <p>We have a large fleet of delivery vehicles in various sizes to allow us to get almost anywhere, but please tell us any special requirements or access issues when you order. Larger orders may be restricted on larger vehicles, however, we endeavour to find a solution to help our customers if possible.\u00a0Please view our <a href=\"https:\/\/www.robert-price.co.uk\/shop\/delivery-information\/\">delivery information<\/a> page for further details and speak to a member of staff for specific enquiries.<\/p>\n\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                            \r\n                            <div class=\"row mb1\">\r\n                                <div class=\"col-12\">\r\n                                    <div class=\"accordion-header\">\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-10\">\r\n                                                <a class=\"rotate-arrow-image-on-click collapsed\" data-toggle=\"collapse\" data-target=\"#collapse-2\" aria-expanded=\"false\" aria-controls=\"collapse-2\">How much do you charge for delivery?<\/a>\r\n                                            <\/div>\r\n                                            <div class=\"col-2 text-right\">\r\n                                                <a class=\"rotate-arrow-image-on-click collapsed\" data-toggle=\"collapse\" data-target=\"#collapse-2\" aria-expanded=\"false\" aria-controls=\"collapse-2\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.robert-price.co.uk\/shop\/wp-content\/themes\/wp-bootstrap\/img\/faq_grey_down_arrow.svg\" alt=\"\" class=\"accordion-arrow\">\r\n                                                <\/a>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-2\" class=\"collapse\" data-parent=\".accordion\" style=\"\">\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-12 accordion-content\">\r\n                                                <p>All orders placed online are subject to the following delivery charges:<\/p>\n<p><span style=\"color: #ed1c24;\"><strong>Free Delivery on Orders Over \u00a3250<br \/>\n<\/strong><\/span>We currently have a promotion for free delivery on all online orders over \u00a3250 including VAT. This offer excludes any &#8216;Custom Delivery&#8217; charges. More details on Customer Delivery Charges can be found below.<\/p>\n<p><strong>Standard Delivery:<\/strong>\u00a0\u00a310 inc VAT<br \/>\nThis is our standard delivery charge and covers all postcodes within our standard delivery area.<\/p>\n<p><strong>Big &amp; Bulky Delivery:<\/strong> \u00a320 inc VAT<br \/>\nSome of our products will have delivery restrictions based on their size or weight. Our Big &amp; Bulky Delivery charge will cover the use of specialist vehicles or additional team members to deliver your order.<\/p>\n<p><strong>Custom Delivery:<\/strong> There may be items on our website that have a custom delivery charge, or minimum order values. These are highlighted on each product page and will be automatically calculated at checkout.<\/p>\n<p>For more information on our delivery service, visit our <a href=\"\/shop\/delivery-information\/\">Delivery Information<\/a> page.<\/p>\n\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                            \r\n                            <div class=\"row mb1\">\r\n                                <div class=\"col-12\">\r\n                                    <div class=\"accordion-header\">\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-10\">\r\n                                                <a class=\"rotate-arrow-image-on-click collapsed\" data-toggle=\"collapse\" data-target=\"#collapse-3\" aria-expanded=\"false\" aria-controls=\"collapse-3\">Do you offer Click &#038; Collect?<\/a>\r\n                                            <\/div>\r\n                                            <div class=\"col-2 text-right\">\r\n                                                <a class=\"rotate-arrow-image-on-click collapsed\" data-toggle=\"collapse\" data-target=\"#collapse-3\" aria-expanded=\"false\" aria-controls=\"collapse-3\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.robert-price.co.uk\/shop\/wp-content\/themes\/wp-bootstrap\/img\/faq_grey_down_arrow.svg\" alt=\"\" class=\"accordion-arrow\">\r\n                                                <\/a>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-3\" class=\"collapse\" data-parent=\".accordion\" style=\"\">\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-12 accordion-content\">\r\n                                                <p>We do not offer an online Click &amp; Collect service just yet. Instead, you can call your local branch to arrange collection over the phone. Our team will be on hand to help and then send you a secure payment link via text when you&#8217;re ready to place your order. Your goods can then be arranged for collection later that day. For details on your local branch, visit our <a href=\"\/shop\/branches\/\">Branch Finder<\/a>.<\/p>\n\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                            \r\n                            <div class=\"row mb1\">\r\n                                <div class=\"col-12\">\r\n                                    <div class=\"accordion-header\">\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-10\">\r\n                                                <a class=\"rotate-arrow-image-on-click collapsed\" data-toggle=\"collapse\" data-target=\"#collapse-4\" aria-expanded=\"false\" aria-controls=\"collapse-4\">Do you sell all your products online?<\/a>\r\n                                            <\/div>\r\n                                            <div class=\"col-2 text-right\">\r\n                                                <a class=\"rotate-arrow-image-on-click collapsed\" data-toggle=\"collapse\" data-target=\"#collapse-4\" aria-expanded=\"false\" aria-controls=\"collapse-4\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.robert-price.co.uk\/shop\/wp-content\/themes\/wp-bootstrap\/img\/faq_grey_down_arrow.svg\" alt=\"\" class=\"accordion-arrow\">\r\n                                                <\/a>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-4\" class=\"collapse\" data-parent=\".accordion\" style=\"\">\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-12 accordion-content\">\r\n                                                <p>No, we currently have a limited range of stock available to buy online. We are working on increasing the number of products that are available with new products added everyday.<\/p>\n<p>If you can&#8217;t find the product you&#8217;re looking for on our online shop, please contact your <a href=\"https:\/\/www.robert-price.co.uk\/shop\/branches\/\">local branch<\/a> or send a quotation request via our <a href=\"https:\/\/www.robert-price.co.uk\/shop\/contact\/\">contact form<\/a>, and one of the team will get back to you.<\/p>\n\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                            \r\n                            <div class=\"row mb1\">\r\n                                <div class=\"col-12\">\r\n                                    <div class=\"accordion-header\">\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-10\">\r\n                                                <a class=\"rotate-arrow-image-on-click collapsed\" data-toggle=\"collapse\" data-target=\"#collapse-5\" aria-expanded=\"false\" aria-controls=\"collapse-5\">How do I open a Trade Account?<\/a>\r\n                                            <\/div>\r\n                                            <div class=\"col-2 text-right\">\r\n                                                <a class=\"rotate-arrow-image-on-click collapsed\" data-toggle=\"collapse\" data-target=\"#collapse-5\" aria-expanded=\"false\" aria-controls=\"collapse-5\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.robert-price.co.uk\/shop\/wp-content\/themes\/wp-bootstrap\/img\/faq_grey_down_arrow.svg\" alt=\"\" class=\"accordion-arrow\">\r\n                                                <\/a>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-5\" class=\"collapse\" data-parent=\".accordion\" style=\"\">\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-12 accordion-content\">\r\n                                                <p>We currently offer a range of Trade Accounts at Robert Price. Opening an Account couldn&#8217;t be easier. Find out which account is best for you by visiting our <a href=\"\/shop\/trade-account\/\">Trade Account<\/a> page.<\/p>\n\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                            \r\n                            <div class=\"row mb1\">\r\n                                <div class=\"col-12\">\r\n                                    <div class=\"accordion-header\">\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-10\">\r\n                                                <a class=\"rotate-arrow-image-on-click collapsed\" data-toggle=\"collapse\" data-target=\"#collapse-6\" aria-expanded=\"false\" aria-controls=\"collapse-6\">Do I get better prices with a Trade Account?<\/a>\r\n                                            <\/div>\r\n                                            <div class=\"col-2 text-right\">\r\n                                                <a class=\"rotate-arrow-image-on-click collapsed\" data-toggle=\"collapse\" data-target=\"#collapse-6\" aria-expanded=\"false\" aria-controls=\"collapse-6\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/www.robert-price.co.uk\/shop\/wp-content\/themes\/wp-bootstrap\/img\/faq_grey_down_arrow.svg\" alt=\"\" class=\"accordion-arrow\">\r\n                                                <\/a>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-6\" class=\"collapse\" data-parent=\".accordion\" style=\"\">\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-12 accordion-content\">\r\n                                                <p>We don&#8217;t offer a &#8216;set&#8217; discount reduction for account holders. Our pricing structure depends on the quantity and regularity of orders and on the items in question. We always try to give the best possible price, and as with most businesses there are greater benefits offered for larger orders than smaller quantities or one offs.<\/p>\n\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                            <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\n\n\r\n<div id=\"block-block_418eb990376fe344294603b1c5ab63a0\" class=\"block fullwidth-cta-solid-bg\">\r\n\r\n    <div class=\"container-fluid pt5 pb5\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"col-12 col-lg-12\">\r\n\r\n                <div class=\"fullwidth-cta-solid-bg--container\" style=\"background-color:#3b3b3c\">\r\n\r\n                    <div class=\"col-10 offset-1 col-lg-8 offset-lg-2 fullwidth-cta-solid-bg--inner text-center pt6 pb6 pl3 pr3 \">\r\n\r\n                        <h3>Can&#8217;t find what you&#8217;re looking for?<\/h3>\n<p>Contact your local branch, using our Branch Finder, or drop us a message by clicking the Help icon at the bottom right of your page.<\/p>\n\r\n                                                    <a class=\"nw-btn mt2\" href=\"\/shop\/branches\" target=\"\">Branch Finder<\/a>\r\n                        \r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":25,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-438","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs | Help &amp; Support | Robert Price Shop<\/title>\n<meta name=\"description\" content=\"Read answers to frequently asked questions about products, delivery, services, and more at Robert Price. 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