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Delivering outstanding customer service is always top of our priority list.

Whether you made an enquiry online, visited your local branch or had an order delivered – we want to hear about your experience.
Contact us today to let us know how we did.

Brad, Porth 09.04.24

“May I take this opportunity to pass on my thanks to both the gentleman who have delivered orders to my home (G****, and today, H***). Both were a credit to your company—couldn’t have been more helpful/ cheerful – nothing was too much trouble. Having not used your company prior to these purchases I must say I was / am really pleasantly surprised. I know, having worked in the service sector, that it’s all too common to complain about virtually anything—but rarely do people take time to applaud good service, or indeed even say thank you, so I sincerely hope you will pass my thanks on to both these gentlemen—especially H*** -who carried everything in! Thanks again, I will definitely be back to buy again when needed !!!”


Ian, Barry 04.04.24

“Just a quick message, I wish to send a big thank you to all the staff at my local Barry branch. Nothing is too much trouble, they’ll always have my business and I’ll stay loyal to the store. Many thanks, Ian”


Marcia, Porth 27.02.24

“I am writing to give feedback on the service I received from your sales officer – he was very polite and very helpful. He repeated back my order so we were absolutely sure that it was correct. He kept me updated about its delivery. Everything was spot on. He give excellent customer service and the reason we will use Robert Price in the future.”


Mark, Cardiff Insulation 08.11.23

“Great store, plenty of stock in their very large yard and warehouse. Helpful staff. Well run by branch manager *****.”


Paul, Newport 07.11.23

“We have dealt with Robert Price for a number of years, but significantly more so since their Civil Division in Newport was set up some 10 years ago. For several years ***** has been our “Go To” contact for all things civil and we have built up a “professionally, friendly relationship” over this period, with him and also with *****. ***** is always helpful and will go the extra mile to maintain this relationship, and when we are working on Newport Dock, he will fit in a delivery at short notice for us. I must add that ***** and ***** in the building section are both equally helpful as well and this is the type of relationship which we always strive to achieve with all of our suppliers, and indeed all of our subcontractors as well.”


Huw, Newport 07.11.23

“I have been dealing with ***** in my capacity as director for ***** during the last year. I have always found him to be very helpful, very knowledgeable and professional in dealing with me. He has met my contractor on site to discuss requirements as they arise. We will be moving on to phase two of the development next year and will be in contact with ***** to order further materials.”


Kevin, Pontypool 01.11.23

“Just a quick message to say how pleased I am with your service. I just phoned you and the chap on the phone could not have been more helpful.”


Jo, Swansea 27.10.23

“Recently ordered Rockwool insulation – Swansea sales team very helpful and informative . Order process quick and easy and prices competitive. Item came from Cardiff branch but delivery date was easy to arrange at my convenience. One of items was damaged but was replaced within 48 hours. All in all an excellent service so would highly recommend this company to anyone who requires building materials etc. Thank you.”


Garhard, Ebbw Vale 10.09.23

“In this day and age, people are very quick to complain for the smallest of things. Unfortunately, not enough people offer praise when it is needed. I want Head Office to know that recently I needed the help a guidance from the staff at the Ebbw Vale branch. I made several visits to this branch requiring lots of materials and advice. Every time I was given excellent service and advice. The counter staff were so helpful and professional. I had several deliveries throughout this period and again, the driver was extremely helpful. I cannot praise your staff enough. I hope they get this message, they need to know how good they are. I will have no hesitation in recommending Robert Price to anyone. Thank you so much.”


Aled, Swansea 29.08.23

“Very helpful and knowledgeable staff. Went the extra mile to arrange a delivery outside their normal area.”


Mich, Brecon 10.08.23

“Always very helpful, go out of their way to assist you. Great place.”


Jane, Cardiff 09.08.23

“I have been dealing with ***** from the Lamby Way branch for the last 2 days about an internal door. ***** was exceptionally helpful, I can’t praise him highly enough. Robert Price Builders are lucky to have him.”


Mike, Aberdare 08.08.23

“Excellent good customer service easy parking.”


Carrie, Brecon 02.08.23

“Thank you so much. We ordered 6 bags of purple slate and some membrane for delivery last week, and the service was amazing. Everyone was so helpful, and massive shout out to ***** the driver, who made everything so easy.”


Benjamin, Merthyr Tydfil 12.07.23

“Fantastic customer service and extremely fast delivery, got me out of a sticky situation, can’t thank you enough.”


Gareth, Porth 10.07.23

“Now that we have finished the projects that we had going on, I would like to thank you and your staff for your time, effort and professionalism in dealing with us throughout the last few months. I would not hesitate to use ***** for future orders and will recommend him to others in the area.”


Tom, Cardiff Timber 04.07.23

“Just getting in touch following a donation of timber you made to our forest school back in February. We have been meaning to touch base to say thank you for the timber you donated. It helped us to build our compost toilet, tree house, mud kitchen and camp area including benches and tables, along with many other little projects. It was such an amazing support for us as we started up and it really really helped more than you can know to create our magical space that now serves around 100 children each week! So massive thanks for your kind donation.”


Paul, Porth 23.06.23

“I just wanted to pop a quick thank you regarding my roofing materials order that was delivered on Wednesday 21st June 2023. Companies and individuals are all too eager of informing us when we get something wrong, but very rarely let us know when we get something right. Before my delivery took place on Wednesday I had a call from your driver advising me that he was just leaving the depot and en route, which was very helpful, also upon arrival I found your driver to not only be a really nice polite chap, but also very helpful. I can only surmise that the helpful and polite manner of your staff is a direct result of good management procedures, thank you.”


Mark, Cardiff Timber 22.06.23

“We recently purchased a garden shed from Robert Price’s Taffs Well department. The staff were very knowledgeable and helpful with our purchase. There was a manufacturing issue with our item after delivery but the Taffs Well team especially ***** dealt with everything so professionally. We were so impressed with the way they handled our issue and the level of service we received all way through. Thank you. Would definitely recommend and use this department again.”


Paul, Cardiff Timber 20.06.23

“We had a delivery of 3,000 bricks and a tonne of sand to our property today, via a Moffat lorry because of the difficult access (small bridge and 80m long, 3m wide driveway). The driver, ***** from your Taffs Well branch was brilliant. There were numerous problems to solve, both on the main carriageway and along the lanes and driveway. There was literally centimetres to spare between wall and hedge and beside our house for him to operate within. However, nothing was too much trouble, and he placed our materials exactly where we required, even though it was incredibly tricky. An excellent driver, extremely skilled, courteous and good humoured, he is a credit to your company. Without his help I had visions of ‘wheelbarrowing’ 3,000 bricks, 100 meters uphill! Very sincere thanks to the Robert Price team and of course the driver *****.”


Melanie, Swansea 08.06.23

“I ordered top soil and was very pleased with the quality. Service was excellent.”


Rebecca, Brecon 24.05.23

“Fantastic helpful and friendly service.”


Russel, Merthyr Tydfil 12.05.23

“I’ve been shopping at Robert Price Builders Merchant Merthyr for many years and have always been very pleased with their service, plus reasonable prices. This morning I purchased materials to lay a garden patio. I collected the items myself as access was not possible by lorry. The staff were extremely helpful and pleasant, assisting me with loading my car on the several trips I made. Big Thanks to ***** on the sales counter and ***** in the yard. Well done guys, top marks.”


George, Porth 01.04.23

“Helpful staff, great products at decent prices. What’s not to like.”


Elliot, Chepstow 18.03.23

“Went to Robert Price today to purchase PPE for work. After getting back, I found the sizes to be a little on the smaller side for tradesman and called up to return the items. With the store closing within 15 minutes, ***** and the team went the extra mile to ensure I could still get the PPE today and went above and beyond what most companies would do. I want to give a big shout out to *****, your customer service is impeccable and the same for your team. Thanks again.”


Andrew, Caerphilly 03.03.22

“A great local builders merchants. Friendly and professional staff.”


Wayne, Cardiff 14.02.23

“Great customer service at Robert Price Insulation”


Xavier, Cardiff 02.02.22

“Best prices on silicone render in your Cardiff Insulation branch.”


Richard, Pontypool 07.01.23

“Really helpful staff always have the time to go through the product with you. Thanks”


Fantastic Fences, Bridgend 04.01.23

“Great delivery service and excellent quality materials, very competitive prices, friendly, helpful staff.”