Frequently Asked Questions
If you have a query, check out the answers in the dropdown sections. Alternatively, get in touch using the button below.
Yes, all of our branches are open to everyone. We welcome both trade and retail customers, contractors and DIY enthusiasts!
Our friendly and helpful counter and yard teams are always on hand to assist with any queries you might have and we have a large stock of products in-store. Several displays are also featured in various branches, please visit our branches page for further information.
Everyone is welcome at Robert Price, please do pop in to meet the team at your local branch. No-one should feel out of place at their local merchant!
We are currently in the process of developing this website. We have categories and subcategories listed to give an overview of our vast product range. We will soon have our site up and running with our products listed in full, where you will be able to add items to a basket for a quick and easy quotation.
No, we do not currently sell products online, but you are welcome to send in a quotation request, if you know what products you need.
We advise that our customers visit their local branch or contact one of our experienced, knowledgeable and helpful sales team members. When it comes to building materials, it’s always better to talk to us about what you need. We might have suggestions on alternative products, can offer cost savings through bulk quantity orders and can discuss your delivery location and any access restrictions for large lorries and crane offload.
We’re not a automated website-warehouse, or a pre-programmed algorithm. Your local branch team are here to assist you and handle your order professionally from start to finish.
The best method of getting a quote is to speak to one of our sales team directly over the phone. They can give product advice, availability and a competitive price there and then.
Alternatively, you can send a quote request through via this website. Write a list of the products you want, enter your info and hit submit. Your local sales team will price up your items and we will send you a written quote as soon as possible.
Please make sure you provide an accurate contact method, so that we can get back to you with the quote. Providing a phone number as well as an email address is best, in case we need to ask any quick questions or clarify the items you need. We will never share your informaiton with any third parties.
Yes. When speaking to our sales team or writing the online quote, please state whether you want delivery, collection or a quote for both. When delivery is required, please include your address, along with any access restrictions you can forsee, for an accurate price.
No, the quotation stage simply tells you how much your order will cost you, should you wish to proceed.
You do not need to set up an online account or enter any personal details beyond those we need to quote accurately and get back in contact with you.
We don’t offer a ‘set’ discount reduction for account holders. Our pricing structure depends on the quantity and regularity of orders and on the items in question. We always try to give the best possible price, and as with most businesses there are greater benefits offered for larger orders than smaller quantities or one offs.
For our regular customers, or those with an account manager we always try to offer the very best deals and provide industry insights such as impending price increases, to assist with your work scheduling and plans.
Anyone can apply for a ‘Cash Account’ with Robert Price. A ‘Cash Account’ offers you all of the standard benefits of a ‘Credit Account’ but on a pay-as-you-go basis.
‘Credit Accounts’ which offer you 30days of payment credit, are subject to review by our credit team, but if you are eligible, can usually be opened within a few working days.
Both trade and retail customers are welcome to apply for either type of account.
Click here to apply for an account or speak to a member of staff to find out more.
Yes, we are open to everyone.
Whether you’re a builder or not, we offer the same level of customer service to everyone, including; bulk quantity savings, product advice and even estimation services if required.
Whether you’ve got a big project in the pipeline, or you’re into DIY you’re very welcome to visit or contact your local branch.
Opening an account can be helpful, and both trade and retail customers are welcome to apply for one, but this is not essential. Anyone can buy goods over the counter, as at any shop or store.
No, anyone can request a quote or place an order.
An account can give you additional benefits, such as; an account manager to help you through your project, or quick and easy access to previous invoices and other paperwork. It also allows us to set up repeat delivery addresses with our transport team, and most crucially offers you 30days of credit.
However, it is not essential to have an account – any one can shop with us at any time.
We have a large fleet of delivery vehicles in various sizes to allow us to get almost anywhere, but please tell us any special requirements or access issues when you order. Larger orders may be restricted on larger vehicles, however, we endeavour to find a solution to help our customers if possible. Please view our delivery information page for further details and speak to a member of staff for specific enquiries.